Superior Quality of Service

Finding the right cleaning service for your facility is a challenge. We know it is not just about the mechanics of cleaning (dusting, vacuuming, etc.) nor is it only about your budget. It is about whether or not the cleaning company you choose will be able to organize and manage an effective cleaning solution that will meet your company's standards as well as fulfilling your company's needs and requirements. All with as little involvement in day-to-day issues or problems.

Carlton's is that solution. Many business owners contact us not because they are looking for a new cleaning company, but because they are in search of a clear cleaning solution. We understand that all clients are different and have unique needs that require a customized solution. Our A.C.T. Factor (Analyze, Creation of Systems and Total Management) approach is the solution you have been searching for. It is a system we have developed and perfected and this is how we approach every project.

A.C.T. consists of the following:

A - Analyze   
We meet directly with each client to evaluate their cleaning needs and requirements. A thorough inspection of the facility is conducted to completely understand all areas of the facility for any cleaning concerns or challenges. We ask that you review with us any past problems you've experienced with other cleaning contractors as well as discuss what your expectations are from us. From this we outline in detail a structured cleaning program, from regular maintenance to periodic heavy maintenance, that will fulfill your cleaning needs as well as budget.

C - Creation of Systems   
By implementing a structured cleaning plan for each of our clients, we are able to provide the highest level of cleaning and customer care. We cover all bases on a continuous basis:
quality of service, needs evaluation, client update/followups, and customer service reviews. This system allows us to create and refine the best cleaning program for you and your office and makes us successful in keeping each client completely satisfied.

T - Total Management Care   
Hiring
Carlton's Cleaning is hiring a team –our team. We know how important the management process is to any program, contract cleaning is no different. Each member of our team are trained industry professionals in their respected roles: Account Executive, Quality Control Manager, Service Manager; Supervisor, and Certified Service technicians. They are all dedicated to bringing you only the best in quality cleaning and customer service.


              
The Carlton Team
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